Director of Production Support & Maintenance – LatAm
MetLife (2019 – Present)
- Maintaining system availability and improving system stability by eliminating chronic and repeat incidents and minimizing their impact on business productivity through effective issue resolution and continuous improvement.
- Technical leader responsible for day-to-day activities including incident investigation and resolution, service request fulfillment, analysis and remediation of application problems.
- Build and maintain relationships with business and technology teams to understand the business priorities and ensure delivery of solutions to meet expectations, while guiding a team to its fullest potential using agile practices, such as Scrum.
Director of Support & Operations – LatAm
Scotiabank (2018 – 2019)
- Responsible for 1st & 2nd level support and for systems architecture and design for the Latam countries to ensure service level availability is maintained and the effective delivery of IT initiatives.
- Accountable for the whole regional Latam Batch operations while ensuring continuous availability and delivery of IT services processing in support of the IT teams operations.
- Responsible for ensuring proper adherence to compliance requirements and change management process for technology for Latin America within International Technical Services.
IT Manager – LatAm
PepsiCo (2015 – 2018)
- Responsible for the development and maintenance of policies and processes that enable the Latin America organization to effectively manage all existing and future software licenses and hardware assets. (1100 servers / 19,000 laptops).
- Responsible for the configuration of the physical and virtual servers for the Productive and Non- Productive environments to ensure that they are aligned with the requirements of the operational team.
- Responsible for the definition and implementation of projects and initiatives related to hardware and software upgrades and for the support to the End-Users and Server Owners.
Infrastructure & Middleware Support Manager – LatAm
CitiBank (2007 – 2014)
- Responsible for the support and maintenance of the infrastructure of the Productive and Non-Productive environments of the Online Banking applications of the different regions of Latin America. (26 applications / 50 AIX servers).
- Responsible for the support and maintenance of software products (middleware) used for the proper functioning of the personal and corporate web applications for Latin America. (iPlanet / WAS / Oracle / AVAYA).
- Responsible for coordinating project implementations and initiatives to upgrade applications, infrastructure, and middleware products in Prod and Non-Prod environments.
IT Analyst & Developer
IBM (2004 – 2007)
- eCampus: System composed of several independent applications that are used by different areas of the IBM campus. Responsible for the analysis and development of new applications and the support and maintenance of the applications once installed into the production environment.
- GMM (ING Comercial América): System of renewal of insurance policies for major medical expenses. Responsible for the analysis of the system that was in production in order to define a new architecture and for the design and development of the backend module.
- World Wide Inventory: Inventory management system of servers and components. Responsible for the development of two modules of the system. Responsible for the support and maintenance of the system once installed in production environments and for the analysis and development of new requirements.
Developer
Estafeta (2003 – 2004)
- Merkalink: Website dedicated to providing package import services from U.S. to Mexico for retail users. Responsible for the analysis and development of the business logic and client view modules and provide support and maintenance of the site once installed in production environments.
- USALogistica: Website dedicated to providing package import services from U.S. to Mexico for wholesaler users. Responsible for the analysis, design, and development of business logic and customer view modules and provide support and maintenance of the site once installed in production environments.
